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Intake and Administrative Support Specialist

Client Intake and Administrative Support Specialist

Kingman Office

December 8th, 2017

The Law Offices of Shawn B. Hamp, a criminal defense law firm in north west Arizona is seeking a self-motivated, experienced professional for our position as a client intake and administrative support specialist.

Prior legal experience is not required, however prior sales and/ or customer service experience is a plus.

The primary job function of this position is to complete intakes with prospective clients, and assist clients in completion of their application.

Primary Responsibilities Include:

  1. Answer incoming calls 
  2. Assist clients via phone, and email 
  3. Qualify prospective clients for legal services. 
  4. Speak to individual callers and gather sufficient information to determine the individual's needs. 
  5. Collect client information and complete company intake questionnaire. 
  6. Answer questions about our firm, as well as explain services the firm can provide. 
  7. Schedule appointments 
  8. Update clients verbally and/or via email on their case status as needed 
  9. Resolve problems and handle client's issues in a professional manner. 
  10. Maintain client databases
  11. Perform general and administrative office duties
 
Salary:

$12-$15/hour depending on experience.

Requirements:
  • Interviewing and problem solving skills.
  • Effective telephone communication skills.
  • Ability to resolve difficult situations and/or escalating phone calls calmly and effectively.
  • Ability to advise others regarding an appropriate course of action.
  • Highly organized, self-motivated, and able to work independently to determine work priorities and meet deadlines as required.
  • Ability to successfully complete multiple projects simultaneously while managing competing priorities.
  • Excellent communication (oral and written)
  • Proficient in computer applications (G-Suite, Gmail, Apple IOS a plus)
  • Ability to accurately type 40+ wpm
  • Associate Degree or equivalent
How to Apply:

Interested applicants must follow these steps.  All other inquires will not be considered.

Step #1: Email your resume as PDF attachment to [email protected]
Step #2: Include a cover letter PDF describing why you feel you would be a good fit for this position.
Step #3: Provide 3 references. (Name, How do they know you?, Email address, Phone number)

Contact Us Today

If you have been arrested or charged with a crime you may be feeling frightened, anxious, and uncertain of what your future holds. The competent and experienced attorneys at the Law Offices of Shawn B. Hamp can help you during this difficult time. We are dedicated to fighting for the rights of our clients and providing excellent legal representation to those who have been accused of a crime. Contact our firm today to discuss your case in a free case consultation.

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